iQ Guernsey | FAQ

Frequently Asked Questions

I’ve forgotten my Apple ID password, what can I do? If you've misplaced your login details, you can reset your password here

I’ve cracked the screen on my iPhone, how can I get it fixed? Our technicians can repair your screen using genuine Apple parts and if you bring it in before 3pm, we can get it back to you the very same day. Click here to book an appointment.

My iPad/iPhone has been disabled. What can I do? Will my data be safe? If you enter the wrong passcode too many times, you’ll see a message that your iPad/iPhone is disabled. If you can’t remember your passcode, you need to erase your device, which deletes your data and settings, including the passcode. If you backed up your device, you can restore your data and settings after restoring your iPad. If you never backed up your iPad before you forgot your passcode, you won't be able to save the data on your iPad. To restore you device, you need to plug it into a computer with iTunes installed. If you don't have a computer, click here to book an appointment with our service team who can help.

Do you offer finance options? Yes we do! Visit our Finance information page here.

How long is the warranty? Apple have a limited warranty for 12 months. Click here for more information.

You can check the status of your warranty coverage at any time here:

Do you offer Apple Care ? No. Apple Care is only available on Apple purchases made in the UK.

Do I need to leave my device with you if I’m waiting for a part to repair it? Yes. Once we have taken your device in at your appointment, we must retain it in our Service Center until repair is complete.

How much will delivery cost? Delivery costs £5 for orders under £100 and is free after that

When will my order be delivered?
If the item is in stock we will aim to deliver your order within 48hrs, this does not include weekends or Bank Holidays – in this case orders will be delivered the next working day.

What are the arrangements for deliveries between Christmas and New Year ? The last pre-christmas deliveries will be made on the 23rd December. Any orders placed after 4pm on 22nd December will be delivered after Christmas day. Any orders placed after 4pm on 29th December will be delivered from the 3rd January. Customers that have requested delivery need to ensure there is somebody home to receive the package or that they have advised us of a secure place, otherwise the package will be returned to store for the customer to collect.

What happens if my item is out of stock? The store team will contact you should the item not be in stock and you will be placed on order for delivery once received in store.

Do I have to sign for delivery? Yes. Our iQ delivery driver will ask for proof of purchase and photo ID. Please note, all of the necessary precautions relating to social distancing will be followed at all times.

A delivery has arrived damaged, what shall I do?
Contact the store directly - please have all details of your order available.

Cancellation Policy -
We are happy to refund or exchange any unwanted items within 14 days of purchase, when returned to the store accompanied by the original receipt, please visit our returns policy information page here.

Educational discount

Teacher and Higher Educational Students can get 3% off Mac and iPad all year round with valid educational ID.

Acceptable proofs for Students:

  • Acceptance Letter from the University or College confirming that the Student is enrolled in the Course. Please note that an Offer Letter is not acceptable.
  • NUS Card or University Card with Expiry Date showing
  • UCAS Letter

Acceptable proofs for Teachers:

  • Letter from School or institution that describes how long teacher been at that institution.
  • Teachers Card with Expiry Date Showing.

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